Refund Policy
Last updated: October 24, 2025
At Aletheia, we're committed to your satisfaction and growth on your mental wellness journey. We stand behind the quality of our services and want to ensure complete transparency regarding our refund process.
This policy details the circumstances under which refunds are available, ensuring fairness for both our users and our ability to maintain high-quality services for everyone.
Eligibility for Refunds
Full refunds are available under the following specific circumstances:
Technical Issues
Persistent technical problems that prevent service usage for over 48 hours despite our technical support team's efforts to resolve them.
Billing Errors
Duplicate charges, incorrect subscription amounts, or unauthorized transactions verified through our billing system.
Satisfaction Guarantee
Annual subscription refund requests submitted within our 14-day money-back guarantee period.
14-Day Money-Back Guarantee
Annual subscriptions include a 14-day risk-free trial period. If our services don't meet your expectations, we offer a full refund within this window.
To qualify for the guarantee:
- •Refund request must be submitted within 14 calendar days of purchase
- •No refunds are available after this period except for verified technical failures
- •This guarantee applies only to first-time annual subscriptions
Monthly Subscriptions: Monthly plans are non-refundable after the first 72 hours of activation. You may cancel at any time to prevent future charges, but no partial-month refunds are issued.
Non-refundable Items & Situations
The following are not eligible for refunds under any circumstances:
- Completed Services: Individual coaching sessions, consultations, or personalized services once delivered
- Digital Products: Downloaded content, assessments, or reports already accessed
- Gift Cards & Credits: Once purchased or redeemed, these cannot be refunded for cash
- Subscription Changes: Downgrades or cancellations mid-billing cycle; changes take effect at next cycle
- Third-Party Purchases: Subscriptions bought through app stores follow respective platform policies
- Account Violations: Accounts terminated for Terms of Service violations
Refund Request Process
To initiate a refund request, please contact our support team with:
Required Information
- • Full name on account
- • Email address used for purchase
- • Order/transaction ID
- • Reason for refund request
Processing Timeline
- • Initial response within 24-48 hours
- • Approved refunds processed in 5-7 business days
- • Credit card refunds appear in 7-14 days
Contact Support
Include all required information for faster processing
Note: Refunds are issued to the original payment method only. International transactions may be subject to currency conversion differences. Please allow additional time for bank processing.